Refund Policy

Updated: October 13, 2025
Return and Exchange Policy

Thank you for shopping with us! Unfortunately, due to limited inventory, we do NOT accept returns or exchanges.

Order Cancellations

Thank you for shopping with us! Unfortuntunately, we do NOT accept order cancellations.

Damaged or Defective Items

If you receive a damaged or defective product, please take pictures and send them to ninjabearscoops@gmail.com within 48 hours of receiving the package. We will review and replace/refund if applicable.

Vacuum-sealed Plushies

Please note that for plushies, we may vacuum seal some items in order to save space in the box. You are responsible for fluffing out the plushies; we are not responsible for plushies that may look different after they are removed from the vacuum seal (no refunds).

Please note that by purchasing from our shop, you accept these terms and conditions. If you need assistance, please contact ninjabearscoops@gmail.com. We aim to respond within 48 hours.